Return Policy

We want you to be completely satisfied with your purchase from PeteGems.com. If you are not happy with your order, you can return it within 30 days of receipt for a full refund or exchange.

• Eligibility for Returns:

  • Items must be unused and in their original packaging.

  • Certain products, such as personalized or perishable items, are not eligible for returns.

• How to Initiate a Return:

  • Contact our customer service team at returns@petegems.com with your order details.

  • Ship the item back to us using the provided instructions.

• Refund Process:

  • Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.